Return policy

1. Eligibility for Returns

You may return any unused, undamaged ceramic cup or insulated cup within 30 days of delivery. Products must be in their original packaging with all tags/accessories intact to qualify for a return.

2. How to Start a Return

  1. Contact us first (see Contact Info below) to inform us of your intent to return. Please include your order number and reason for return.
  2. We will provide you with return instructions and the return address.
  3. Ship the product back to us—you are responsible for return shipping costs unless the item is defective or damaged upon arrival.

3. Refunds & Exchanges

  • Refunds: Once we receive and inspect the returned item (typically 3-5 business days), we will process a refund to your original payment method. Refunds may take 5-7 business days to reflect in your account.
  • Exchanges: We only offer exchanges for items of the same type (e.g., ceramic cup for ceramic cup) if the original item is defective. Contact us for exchange details.

4. Non-Returnable Items

Items that are used, damaged by the customer, or missing original packaging/tags are not eligible for returns or refunds.

5. Contact Information

For return-related questions or to start a return:
  • Phone: 16186231324
  • Email: support@mangoyx.com
  • Mailing Address (for returns, after instruction): Patton Julie, 141 BARNETT DR, Edwardsville, IL 62025, US